Store Policies

STORE POLICIES

▲ PAYMENT POLICY
We currently accept PayPal.
Items will ship within a week of full payment. Custom made items may take 2-3 weeks, depending on material availability.
8.5% Sales tax is applicable on items that are sold to customers in CA

▲ SHIPPING
Transactions ship in the order they are received.Please allow 24hrs for the orders to be processed. As soon as your order is dispatched you will be sent an email confirmation.

Please let me know if you would like to add insurance, confirmation, etc to your shipping. Orders ship via USPS unless otherwise stated. Please send a note before you order if you would like to expedite shipping.

Shipping costs include tracking information for all orders shipped within the US.

▲ RETURN POLICY
Return will only be granted if the items are grossly misrepresented or unusable because of manufacturing defects. (Please note that all pieces are unique because they are made out of leather and may not represent the exact color or variation as shown in the image). Returns will only be accepted within 7 days of receipt date of products. Returns are accepted after you have received a written letter of acceptance. You must ship back the item to receive your money back minus the cost of shipping. Apologies, but since I am a small operation and I will not be able to refund shipping and handling.

▲ NOTES

_MATERIAL: Please note that most items are made out of quality leather, which is a natural material - slight variations and irregularities are to be expected. Furthermore, we use eco-friendly vegetable tanned leather on many products. This particular process tans the leather with plant based dyes. It has no coating and so your history and adventures are embedded in the material of the product. This leather can be sensitive to the environment, such as light and moisture, and each piece will age over time slightly altering the color of the piece. All of which makes each piece created unique and one of a kind!

All items are for decorative use only. Although some products are suggested for use with electronic items we do not guarantee protection of those items.

For further information, please contact us at hello@materialsandprocess.com. We would be happy to help out!